Refund policy
Returns & Refunds Policy
We want you to love your Amelia purchase. If something isn’t right, please contact us and we’ll work with you to resolve it.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Change of Mind
Amelia Candle Pearls does not offer returns, exchanges or refunds where you simply change your mind, choose the wrong product or fragrance, or decide that you no longer want the item.
Please choose carefully and review product descriptions, dimensions, fragrance information and product images before placing your order.
This change-of-mind policy does not affect your rights under the Australian Consumer Law if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.
Candle Pearls
Opened or used Candle Pearls cannot be returned simply because you have changed your mind or do not prefer the fragrance selected.
This does not affect your rights if the product is faulty, damaged, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
EcoResin Bowls
Our EcoResin Bowls are individually handcrafted, so subtle variations may occur between pieces.
Variations in:
- Colour
- Pattern
- Marbling
- Texture
- Small surface characteristics
are part of the handmade nature of the product and make each piece unique.
Variations that are consistent with the handmade nature and product description are not considered faults.
However, if your bowl arrives damaged, has a manufacturing defect, or is materially different from what was described or ordered, please contact us.
Faulty, Damaged or Incorrect Products
If you believe you have received a product that is faulty, damaged, unsafe, incorrectly supplied or significantly different from its description, please contact us.
Where practical, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
- Photographs of the packaging where shipping damage has occurred
We may need to assess the product before determining the appropriate remedy.
Under the Australian Consumer Law, consumers have rights when consumer guarantees are not met. For a major problem, you may be entitled to choose a refund or replacement. Different remedies may apply for minor problems.
Return Shipping for Faulty Products
If a product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs where applicable.
Please retain any postage receipts.
Refunds
Once an approved return has been received and assessed, we will advise you of the outcome.
Approved refunds will be issued to the original payment method.
Please allow time for your bank or payment provider to process the refund after it has been issued.
Sale Items
Our change-of-mind policy applies equally to full-price and sale items.
Sale or promotional pricing does not affect your rights under the Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Where goods have a major problem, consumers may be entitled to choose a refund or replacement. For minor problems, different remedies may apply.
For more information about Australian consumer rights, visit the Australian Competition and Consumer Commission (ACCC).
Contact Us
To report a damaged or faulty product, request a remedy, or ask a question about this policy, please contact us through our Contact page.
Please include your order number wherever possible so we can assist you quickly.