Shipping policy

Shipping Policy

Thank you for shopping with Amelia Candle Pearls. We carefully prepare each order so it arrives ready to be enjoyed.

Order Processing

Orders are generally dispatched within 1–2 business days.

During new product launches, promotional periods, sales and peak Christmas trading, dispatch may take a little longer. If we experience a significant delay, we will do our best to keep you informed.

Business days exclude weekends and public holidays.

Shipping Within Australia

We offer free standard shipping on orders over $50, unless otherwise stated.

For orders below the free-shipping threshold, available shipping options and charges will be displayed at checkout.

Delivery timeframes shown at checkout or provided by the shipping carrier are estimates only and begin once your order has been dispatched.

Once your parcel has been handed to the carrier, delivery times can be affected by circumstances outside our control, including peak-season demand, weather, transport disruptions and carrier delays.

Tracking

Where tracking is available, you will receive shipping confirmation and tracking information once your order has been dispatched.

Please allow some time for tracking information to update after your parcel has been collected.

Delivery Address

Please check your delivery details carefully before completing your order.

If you notice an error, contact us as soon as possible. We will always try to help, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping costs resulting from an incorrect or incomplete address may need to be paid by the customer.

Delayed or Missing Parcels

If your order has not arrived within a reasonable period after its expected delivery date, please contact us and we will assist you in investigating the delivery with the carrier.

Please note that carrier investigations can take some time to complete.

Parcels Damaged in Transit

If your parcel arrives damaged, please contact us as soon as reasonably possible and include:

  • Your order number
  • A description of the damage
  • Clear photographs of the outer packaging
  • Clear photographs of the damaged product

Please retain the packaging while we assess the issue, as the carrier may require it.

Your rights under the Australian Consumer Law are not affected by this policy.

Peak Trading Periods

In the lead-up to Christmas and during other busy periods, both processing and carrier delivery times may be longer than usual.

We recommend placing time-sensitive orders as early as possible.

Questions About Your Delivery

If you have any questions about shipping or an existing order, please contact us through our Contact page.